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Our stakeholders

Entering into dialogue with our stakeholders allows us to establish a clear picture of their information requirements and interests, and to foster mutual awareness and understanding.


We count as our stakeholders those groups and individuals signi´Čücantly impacted by our activities or that can impact our organizational strategy. This has resulted in the selection of stakeholders in the chart in this section.

Dialoque and impact

The dialogue with our stakeholders about our mutual needs and interests is one of the cornerstones of our CSR policy. We opt for a combination of formal and informal dialogue, with varying frequency.

Stakeholder   Dialogue in 2013 THROUGH
Employees   See pages 26 and 31 of this report
Clients   see page 18 of this report
Investors and shareholders   See page 57 of this report as well as the Shareholder Information section of our Annual Report 2013
Suppliers   See pages 16-21 of this report
Educational and knowledge institutes   See pages 30, 41, 46 and 50 of this report
Local communities   See pages 51 of this report
Industry and society associations   See pages 16-17 and 42-45 of this report
Interested parties   Interested parties can use the special contact option on our website to give us their comments on CSR matters.

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